If you are unhappy with your goods for any reason, you may send them back for an exchange or refund.
You can return the goods to us unworn, undamaged, unmarked, odour free, with the original labels attached, in pristine condition and in its original packaging within 10 days of order placement to request an exchange or receive a full refund (7 days only from order placement on sale goods).
Please note that we are a small retail franchise and operate a different Returns Policy in our NOA NOA Reigate Store.
When trying on a garment please make sure you are not wearing make-up, perfume or deodorant which may in any way result in the above list of damages.
We are unable to exchange or refund any garment which is damaged as above or shows any signs of wear. Some of our products are non-returnable due to Hygiene reasons. These include Underwear, Swimwear, Hosiery and Pierced Earrings.
Please return the goods along with a copy of the original packing sheet and in the original box where possible to :
The Bohemian Wardrobe Company Customer Services 53A High Street Reigate Surrey RH2 9AE UK Tel : 01737 246652 From Abroad : +44 1737 246652.
We are not responsible for return postage to us unless in the exceptional circumstance an item is faulty or your order is incorrect.
We strongly recommend that you send the parcel using a delivery service that insures you for the value of the goods. We recommend Royal Mail Special Delivery service.
Please retain Proof of Posting from your shipper as without this we cannot be held responsible for items which fail to reach us. We aim to process returns within 48 hrs of receipt but this time may be longer during busy periods.
Refunds will be re-credited to the credit / debit card used to pay for the order usually within 3/5 working days of our acceptance and processing of the returned goods.
Please note that some Banks may take up to 30 days to re-credit the amount.
Please note that refunds for items bought as gifts can only be re-credited to the original purchaser.
Return of SALE Goods
Please note that the exchange period for Sale or Special Promotion products is 7 Days. Discounted goods will only be refunded to the value of the Sale / Promotional value.
Refunds will be re-credited as per above Returns Procedure.
